Terms of service

 


    Shipping Policy :

    Order Precessing

    Orders are typically processed within:


    • 2–3 working days for deliveries within Cairo
    • 3–4 working days for deliveries outside Cairo

    Processing time may vary during peak periods or promotions.

     

    Order Tracking

     

    Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

    Delivery

    The shipping company will contact you by phone to arrange the most convenient delivery time.

     

    You will receive this call after your shipping confirmation email has been sent.


    Return & Exchange Policy :

     

    Exchange :

    You may request an exchange within 3 days of delivery.

    Exchange Process :

     

    1. A courier will be sent within 48 hours to collect the item.
    2. Once the item arrives at our store (within 2 working days), it will be inspected.
    3. The replacement item will be shipped within 2–3 working days.

     

    Exchange Conditions :

    To be eligible for an exchange:


    • Items must be unworn, unused, and in original condition.
    • Authenticity tags must remain attached.
    • Shoes must be returned in the original box, placed inside a protective shipping box.
    • Items must be shipped back within 7 days after exchange approval.


    Items that do not meet these conditions may be refused and returned to the customer.


    If you receive a damaged or incorrect item, please contact:

    support@arabellabrands.com



    Refund Policy


    Important

    Packages may only be opened and checked while the courier is at the door.

    Refund requests are not accepted after the courier leaves For checking shipment  orders upon delivery.

    For other not checking shipment orders :

    To be eligible for an Refund :


    • Items must be unworn, unused, and in original condition.
    • Authenticity tags must remain attached.
    • Shoes must be returned in the original box, placed inside a protective shipping box.


    Refund Process :

     

     

    1. A courier will be sent within 48 hours to collect the item.
    2. Once the item arrives at our store, it will be inspected and verified.
    3. Approved refunds will be issued to your bank account within 10–14 working days.



    Refunds are processed to the original payment method and exclude shipping charges.


    Return Packaging

     

     


    Please return items using the original packaging your order arrived in.

     

    If unavailable, use a secure protective box to protect the shoe box during shipping.


    Returns sent without protecting the original packaging may not qualify for a refund.